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Support and Maintenance
We help our customer to setup end-to-end Support System.
Support and Maintenance services for Embedded, IoT devices, Field projects, IT software services, and Industrial automation are required to have a clear understanding of your business needs, current limitations, improvement areas, and best methodology to support tour customers with prompt and SLA defined response and quick solution. This is the key to growing your business multifold and saving huge maintenance costs.
We offer support and maintenance services with much attention to process & workflow optimization, knowledge base creation, and management. We offer field engineers, L1, L2, and L3 technical support engineers.
We provide end-to-end support and maintenance services as per the following defined quick process.
Our offerings
Managed 1st and 2nd line support
You can get outsourced IT support services delivered on a turn-key basis or cover only the areas you need and fit into your existing process. As an IT support provider. The team pays much attention to process & workflow optimization, knowledge base creation, management, as well as advanced training of our L1 and L2 engineers.
Support team extension
Apart from providing IT support-managed services, we also help our customers extend their existing teams with IT, support engineers, or long-term resources. Our experts easily merge into customers’ organizations and are actively involved in incident solving, troubleshooting, extended analytics and reporting, workflow, and process development.
Maintenance and support at 3rd line
Maximize your IT systems efficiency along with minimizing costs and potential issues with efficient support. AdiInfi 3rd line engineers and maintenance and technical experts to help customers to reduce costs and ensure minimal downtime, excellent performance, and availability.
We perform systems upgrades, migration, enhancement, re-engineering, etc. to optimize your software systems landscape and make sure your IT ecosystem runs smoothly, reliably, and in a cost-efficient way.
Support system and service desk setup
AdiInfi can help you define & optimize IT support processes, create a support knowledge base (incl. FAQ, checklists, training material, etc.), choose the best-fit support systems combination, and tailor it to your needs. We help to setup the right tools like JIRA, Zendesk, etc. as per need and workflow management.
Workflow creation and optimization
The support team can create the workflow from scratch or perform workflow optimization for existing systems to reduce costs and increase work efficiency. It is very important in any cooperation to know the point of contact, and critical paths of the problem-solving process. Driven by ITIL framework standards, we create a complete service chain considering your project’s specifics.
Analytical dashboard and reports
We help to create an analytical dashboard and reports with all required KPIs, SLA, and product quality in the market by having problems in separate categories, for example, region-wise problem reports, feature-wise problem reports, etc.
